Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

Our customer service for banking, call center, and retail professionals will help individuals develop a system and a customer experience management strategy.

Every Customer service professional requires special skills and knowledge in customer service experience.

In this course, participants will gain a complete and detailed understanding of customer experience and how to accomplish customer satisfaction and loyalty.

Customer experience strategy, based on a healthy thought-out customer journey and a clear insight of customer touchpoints, must be implanted into a business’ DNA to guarantee its development and growth. This course provides you with the proficiency and mastery required to achieve this objective.

Course Breakdown

  • Describe the attitudes every service provider must have to be truly customer focused
  • Describe the specific actions you can take to win customer loyalty and confidence
  • Explain and explore the critical difference between customer expectations and customer needs
  • Describe the fundamental attributes of service that customers expect
  • Understanding the methods of Consumer Experience Management and its essential components
  • Exploring the key elements of the customer journey and touchpoints
  • Reveal the best practices to merge offline and online channels into an omnichannel experience
  • Adjusting a company’s consumer experience strategy according to the type of business
  • Setting essential standards to improve customer experience

  • Who should take this course?

  • Individuals who work in positions relevant to customer service or customer care or sales
  • Any individual looking to become productive at their workplace
  • All employee levels

  • Why should I take this course?

  • To learn new methods to manage customer experience.
  • To master the journey of a successful customer experience
  • To predict the types of customers you will encounter and how to manage them
  • To broaden your mental horizon and explore innovative methods to improve your productivity
  • Improve your communication skills
  • Master resolving issues and critical situations

  • Takeaways from course:

  • Certificate upon completion of the course.
  • An eye-opening experience that can help you improve your work performance.