Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The intercultural communication training course will help you or your team understand the basic concepts of cultural differences in the workplace or throughout your daily lives.

The course will also assist in learning how to communicate with colleagues or clients and improve overall communication skills. Companies with a variety of nationalities and cultural backgrounds must train their employees on cultural differences to avoid conflicts due to misunderstandings or miscommunication.

Each culture has different values, rules, norms, and communication methods, both verbally and non-verbally. Hence, developing intercultural competence is crucial to overcoming barriers to intercultural communication.

Our expert instructors will support you or your team to benefit from this course to perform better at your workplace and build a spontaneous and comfortable working environment for yourself and your team.

Course Breakdown

  • Define intercultural communication and identify the benefits of intercultural communication skills.
  • Identify what can hinder intercultural communication.
  • Identify some cultural values and ways of communicating in different cultures.
  • Plan and implement strategies to improve their intercultural communication skills
  • Efficiently negotiate with people without upsetting them
  • Learn other techniques for approaching people
  • Understand customers from diverse cultures to improve your international product and service offering.
  • Create stronger, longer-lasting relationships with your international partners.
  • Improve your international customer service provision

  • Who should take this course?

  • To become more productive at your job
  • Develop your interpersonal skills
  • Enhance your performance for a chance to get promoted
  • Understand your colleagues and engage better with them
  • Avoid workplace conflict

  • Why should I take this course?

  • Employees who work in Multinational companies/organizations
  • Employees who work with different nationalities
  • All levels of employees

  • Takeaways from Course:

  • Certificate upon completion of the course
  • An eye-opening experience that can improve your performance and relations with colleagues and clients

  • Accredited by

    Dubai Knowledge Actvet