Crisis Communication and Listening Skills

The crisis communication course offers participants the basics of identifying, preventing, and controlling critical situations. This course also helps participants identify potential risks or problems that may precipitate a crisis or emergency and will introduce methods to respond to such incidents. In addition, the training course also covers the importance of communication and making instant and effective decisions, including various emergency response scenarios.

Understand the concept of Crisis and how to manage it

Devise crisis management processes aimed at mitigating potential crises in their organizations

Apply practical crisis management tools and techniques when an organization is under pressure

Identify measures that would improve their organizations' crisis management capabilities

Demonstrate your learnings of the Crisis Management process

Use advanced communication tools and skills to deliver various types of messages

Describe and harness the power of body language

Practice listening with more care and attention

Employees who deal with crisis management job positions

Managerial levels

To learn to identify and manage critical situations in the workplace and resolve them.

To master developing crisis management processes and how to apply them in a timely, organized way.

Certificate upon completion of the course.

An eye-opening experience that can help you improve your work performance.

SUBMIT ENQUIRY REQUEST