Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The customer care and successful selling course will support your employees by reducing the number of bad reviews and bad experiences customers go through when interacting with your team.

No matter how great is your company, product, or service, customers will stop purchasing your products or service due to a bad experience.

If your customers are unsatisfied with your company's services, you will not only lose your business and clientele, but you will gain a bad reputation through word of mouth.

The advantage of having a combination of Sales and Customer Service aims to generate revenue. Hence, having Customer Care & Successful Selling is vital for all businesses, whether MNCs. SMEs or small companies, a bad customer experience can directly impact your customer's loyalty and where potential customers choose to spend their money.

In this training, we cover all the essential service elements any person involved in direct interactions with customers should know and apply.

Our training methodologies include roleplays and activities where participants can build up their credibility and likeability with their prospects, which helps them understand and use body language and non-verbal communication to their advantage.

Course Breakdown

  • Cultivate and develop the attitude of respect and customer service
  • Be a revenue generator for the organization by learning the right selling skills using customer service
  • Proactively manage the needs of your customer
  • Make your customer feel important and do it right the first time
  • Learn to cross-sell and upsell to your customers
  • Have a reduction in the complaints from customers and focus on customer satisfaction
  • Create good customer service and a personalized approach with a human touch
  • Considers an opportunity to grow their business
  • Creates competent sales and customer service personnel
  • Believes in a professional approach towards their customers
  • Builds a strong knowledge of the company and products
  • Understand the range of skills a successful salesperson need
  • Gaining Confidence in your Customer Service Role
  • Gaining Confidence in your Customer Service Role
  • Learn how to make that positive first impression
  • Build up credibility and “likeability” from your prospect
  • Tips to identify the specific needs of your client and how to match these with what you are selling/offering
  • Preparation for sales presentations and calls
  • Manage objections and excuses in a positive and influential manner
  • Enhance techniques of how to get to that “YES” and close the sale

  • Who should take this course?

  • Individuals who work in positions relevant to customer service or customer care or sales
  • Any individual looking to become productive at their workplace
  • All employee levels

  • Why should I take this course?

  • To learn new methods to manage customer experience.
  • To master the journey of a successful customer experience
  • To predict the types of customers you will encounter and how to manage them
  • To broaden your mental horizon and explore innovative methods to improve your productivity
  • Improve your communication skills
  • Master resolving issues and critical situations

  • Takeaways from course:

  • Certificate upon completion of the course.
  • An eye-opening experience that can help you improve your work performance.