Duration of Class : 20 hours
Availability of Weekend and Weekday slots
The customer care and successful selling course will support your employees by reducing the number of bad reviews and bad experiences customers go through when interacting with your team.
No matter how great is your company, product, or service, customers will stop purchasing your products or service due to a bad experience.
If your customers are unsatisfied with your company's services, you will not only lose your business and clientele, but you will gain a bad reputation through word of mouth.
The advantage of having a combination of Sales and Customer Service aims to generate revenue. Hence, having Customer Care & Successful Selling is vital for all businesses, whether MNCs. SMEs or small companies, a bad customer experience can directly impact your customer's loyalty and where potential customers choose to spend their money.
In this training, we cover all the essential service elements any person involved in direct interactions with customers should know and apply.
Our training methodologies include roleplays and activities where participants can build up their credibility and likeability with their prospects, which helps them understand and use body language and non-verbal communication to their advantage.