Customer Care and Successful Selling

The customer care and successful selling course will support your employees by reducing the number of bad reviews and bad experiences customers go through when interacting with your team.

No matter how great is your company, product, or service, customers will stop purchasing your products or service due to a bad experience.

If your customers are unsatisfied with your company's services, you will not only lose your business and clientele, but you will gain a bad reputation through word of mouth.

The advantage of having a combination of Sales and Customer Service aims to generate revenue. Hence, having Customer Care & Successful Selling is vital for all businesses, whether MNCs. SMEs or small companies, a bad customer experience can directly impact your customer's loyalty and where potential customers choose to spend their money.

In this training, we cover all the essential service elements any person involved in direct interactions with customers should know and apply.

Our training methodologies include roleplays and activities where participants can build up their credibility and likeability with their prospects, which helps them understand and use body language and non-verbal communication to their advantage.

Cultivate and develop the attitude of respect and customer service

Be a revenue generator for the organization by learning the right selling skills using customer service

Proactively manage the needs of your customer

Make your customer feel important and do it right the first time

Learn to cross-sell and upsell to your customers

Have a reduction in the complaints from customers and focus on customer satisfaction

Create good customer service and a personalized approach with a human touch

Considers an opportunity to grow their business

Creates competent sales and customer service personnel

Believes in a professional approach towards their customers

Builds a strong knowledge of the company and products

Understand the range of skills a successful salesperson need

Gaining Confidence in your Customer Service Role

Gaining Confidence in your Customer Service Role

Learn how to make that positive first impression

Build up credibility and “likeability” from your prospect

Tips to identify the specific needs of your client and how to match these with what you are selling/offering

Preparation for sales presentations and calls

Manage objections and excuses in a positive and influential manner

Enhance techniques of how to get to that “YES” and close the sale

Individuals who work in positions relevant to customer service or customer care or sales

Any individual looking to become productive at their workplace

All employee levels

To learn new methods to manage customer experience.

To master the journey of a successful customer experience

To predict the types of customers you will encounter and how to manage them

To broaden your mental horizon and explore innovative methods to improve your productivity

Improve your communication skills

Master resolving issues and critical situations

Certificate upon completion of the course.

An eye-opening experience that can help you improve your work performance.

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