Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The customer care and successful selling course will support your employees by reducing the number of bad reviews and bad experiences customers go through when interacting with your team.

No matter how great is your company, product, or service, customers will stop purchasing your products or service due to a bad experience.

If your customers are unsatisfied with your company's services, you will not only lose your business and clientele, but you will gain a bad reputation through word of mouth.

The advantage of having a combination of Sales and Customer Service aims to generate revenue. Hence, having Customer Care & Successful Selling is vital for all businesses, whether MNCs. SMEs or small companies, a bad customer experience can directly impact your customer's loyalty and where potential customers choose to spend their money.

In this training, we cover all the essential service elements any person involved in direct interactions with customers should know and apply.

Our training methodologies include roleplays and activities where participants can build up their credibility and likeability with their prospects, which helps them understand and use body language and non-verbal communication to their advantage.

Course Breakdown

  • Cultivate and develop the attitude of respect and customer service
  • Be a revenue generator for the organization by learning the right selling skills using customer service
  • Proactively manage the needs of your customer
  • Make your customer feel important and do it right the first time
  • Learn to cross-sell and upsell to your customers
  • Have a reduction in the complaints from customers and focus on customer satisfaction
  • Create good customer service and a personalized approach with a human touch
  • Considers an opportunity to grow their business
  • Creates competent sales and customer service personnel
  • Believes in a professional approach towards their customers
  • Builds a strong knowledge of the company and products
  • Understand the range of skills a successful salesperson need
  • Gaining Confidence in your Customer Service Role
  • Gaining Confidence in your Customer Service Role
  • Learn how to make that positive first impression
  • Build up credibility and “likeability” from your prospect
  • Tips to identify the specific needs of your client and how to match these with what you are selling/offering
  • Preparation for sales presentations and calls
  • Manage objections and excuses in a positive and influential manner
  • Enhance techniques of how to get to that “YES” and close the sale

  • Who should take this course?

  • Individuals who work in positions relevant to customer service or customer care or sales
  • Any individual looking to become productive at their workplace
  • All employee levels

  • Why should I take this course?

  • To learn new methods to manage customer experience.
  • To master the journey of a successful customer experience
  • To predict the types of customers you will encounter and how to manage them
  • To broaden your mental horizon and explore innovative methods to improve your productivity
  • Improve your communication skills
  • Master resolving issues and critical situations

  • Takeaways from course:

  • Certificate upon completion of the course.
  • An eye-opening experience that can help you improve your work performance.

  • Accredited by

    Dubai Knowledge Actvet

    Frequently Asked Questions

    We are known as the leading training institute in the GCC with 40 years of experience in designing custom-made training programs dedicated to developing professional skills for greater success. On completion of every course, students earn a government approved and/or an internationally accredited certificate. NADIA is officially licensed by KHDA and ACTVET, the educational government authority for Dubai and Abu Dhabi, respectively.

    Earning a professional Certificate will increase your chances to:
  • Enhance your job prospects
  • Enrich your resume/CV
  • Standout in an aggressive and competitive hiring market
  • Improve your eligibility for a job promotion
  • Enhance your work productivity and confidence
  • Upon completion of a training course with NADIA Global, we will connect you with clients within our network once you have applied to one of their job openings that suits your background and expertise.

    Our classes can be scheduled depending on your requirements and the availability of our trainers. We offer Weekend and Weekday classes. In addition, you have the flexibility to join classes virtually or at any of our training institutes for face-to-face classes. Your preferred venue can be agreed on with one of our training consultants at the time of course registration.

    We provide several different options including installment payments through tabby. The payment method can be agreed on with one of our training consultants at the time of course registration.

  • Skills evaluations and needs analysis
  • Tailored presentations and materials depending on student’s expertise and learning requirements
  • Engaging activities including role playing and group discussions
  • Interactive digital content
  • Interactive boards
  • Best practices and case studies
  • Trainer Q&As
  • Examinations and tests
  • At the completion of every course, we request our students to fill in a form to rate our course material and content, our trainers, and the student’s overall experience of the training to help us make improvements where needed.

  • Improve your employees’ performance in areas requiring further development or improvement to achieve your company’s goals and targets
  • Motivate your employees and boost their morale
  • Elevate your employee’s loyalty to your company
  • Enhancing your employee’s skills and knowledge will result in reduced supervision and increased time efficiency at work
  • Our resources and facilities enable us to conduct trainings for up to xxx students at a time on location at our training institutes. If you require our training service for larger groups, we can conduct the training at any preferred off-site venue. Our trainers are also available to fly abroad for any international requirements

    You can contact us through our Toll-Free number +971 800 2566 where one of our training consultants would be pleased to answer your questions. Our office hours are 9 am to 7 pm Monday through Friday. Alternatively, please visit us in-person at any of our training institutes in Dubai or Abu Dhabi.

    Our trainers are highly qualified subject matter experts with an average of 10 years of professional education experience. They constantly ensure that students can apply the subject knowledge learnt in class to real-life scenarios and are capable to educate audiences across departmental levels. Our trainers undergo frequent evaluation using the most sophisticated training evaluation techniques to ensure that the best training standards are delivered, and the best learning outcomes are achieved.