Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Customer care goes beyond other elements of the customer experience, such as customer service and customer relations. Its all about developing an intimate, expansive way of thinking and caring about your customers’ needs and wants. And if you’re able to provide an excellent customer care experience, your customers will be happy, loyal, and profitable for years to come. While Customer Service is the process developed by your organization to support your customers with their most basic needs and issues, like instructions. It’s about customer convenience and the methodology used to resolve simple issues quickly and effectively for the vast majority of your customers.
The Customer Care course trains you on how to provide your effective after-sales customer service resulting to building a loyal customer base and excellent relationship where they trust your brand and adopt TOM awareness. Customers who speak highly about the organization and its products are satisfied and will create word of mouth and eventually your customer base revenue will increase.