Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Overview of the Customer Care Course

Our customer care training goes beyond having the knowledge to cater a customer service. The customer service skills course will teach you to create a customer experienceand customer relations. Its all about developing an intimate, expansive way of thinking and caring about your customers’ needs and wants. And if you’re able to provide an excellent customer care experience, your customers will be happy, loyal, and profitable for years to come. While Customer Service is the process developed by your organization to support your customers with their most basic needs and issues, like instructions. It’s about customer convenience and the methodology used to resolve simple issues quickly and effectively for the vast majority of your customers.

The Customer Care course trains you on how to provide your effective after-sales customer service resulting to building a loyal customer base and excellent relationship where they trust your brand and adopt TOM awareness. Customers who speak highly about the organization and its products are satisfied and will create word of mouth and eventually your customer base revenue will increase.

Course Breakdown

  • The importance of customer care in a competitive environment.
  • The vital role which customers play and how their satisfaction is key for the success of an organization.
  • Practice the techniques of managing customer expectations and delighting them.
  • Provide better, faster service and increase customer satisfaction.
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem.

  • Who should take the Customer Care Skills Course?

  • individual who works or would like to work in any industry related to customer service or after service support.
  • Individuals who work with customer loyalty and customer retention strategies.
  • Individuals looking to improve or learn about customer service.

  • Why enrol for the Customer Service Skills Training?

  • To boost your learning to overcome customer service challenges.
  • To help you become innovative with improving the overall customer service experience.

  • Accredited by

    Dubai Knowledge Actvet