Customer Service Excellence Skill Program (Customer Excellence)

Good customer care is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The Customer Excellence course trains participants on the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided.

Achieving real excellence in customer service

Dealing with difficult, rude or indifferent customers

Handling complaints with empathy and efficiency

Gaining confidence in your customer service role

A to Z of telephone handling, from greetings to taking messages and phrases to avoid

When to say no!

Identifying Queries, Concerns, and Complaints

Going the Extra Mile – ‘The Unforgettable ‘Wow!’ Factor’

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