Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

Good customer care is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The Customer Excellence course trains participants on the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided.

Course Breakdown

  • Achieving real excellence in customer service
  • Dealing with difficult, rude or indifferent customers
  • Handling complaints with empathy and efficiency
  • Gaining confidence in your customer service role
  • A to Z of telephone handling, from greetings to taking messages and phrases to avoid
  • When to say no!
  • Identifying Queries, Concerns, and Complaints
  • Going the Extra Mile – ‘The Unforgettable ‘Wow!’ Factor’

  • Accredited by

    Dubai Knowledge Actvet