Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

Our customer service for banking, call center, and retail professionals will help individuals develop a system and a customer experience management strategy.

Every Customer service professional requires special skills and knowledge in customer service experience.

In this course, participants will gain a complete and detailed understanding of customer experience and how to accomplish customer satisfaction and loyalty.

Customer experience strategy, based on a healthy thought-out customer journey and a clear insight of customer touchpoints, must be implanted into a business’ DNA to guarantee its development and growth. This course provides you with the proficiency and mastery required to achieve this objective.

Course Breakdown

  • Describe the attitudes every service provider must have to be truly customer focused
  • Describe the specific actions you can take to win customer loyalty and confidence
  • Explain and explore the critical difference between customer expectations and customer needs
  • Describe the fundamental attributes of service that customers expect
  • Understanding the methods of Consumer Experience Management and its essential components
  • Exploring the key elements of the customer journey and touchpoints
  • Reveal the best practices to merge offline and online channels into an omnichannel experience
  • Adjusting a company’s consumer experience strategy according to the type of business
  • Setting essential standards to improve customer experience


  • Who should take this course?

  • Individuals who work in positions relevant to customer service or customer care or sales
  • Any individual looking to become productive at their workplace
  • All employee levels


  • Why should I take this course?

  • To learn new methods to manage customer experience.
  • To master the journey of a successful customer experience
  • To predict the types of customers you will encounter and how to manage them
  • To broaden your mental horizon and explore innovative methods to improve your productivity
  • Improve your communication skills
  • Master resolving issues and critical situations


  • Takeaways from course:

  • Certificate upon completion of the course.
  • An eye-opening experience that can help you improve your work performance.



  • Accredited by

    Frequently Asked Questions

    We are known as the leading training institute in the GCC with 40 years of experience in designing custom-made training programs dedicated to developing professional skills for greater success. On completion of every course, students earn a government approved and/or an internationally accredited certificate. NADIA is officially licensed by KHDA and ACTVET, the educational government authority for Dubai and Abu Dhabi, respectively.

    Earning a professional Certificate will increase your chances to:
  • Enhance your job prospects
  • Enrich your resume/CV
  • Standout in an aggressive and competitive hiring market
  • Improve your eligibility for a job promotion
  • Enhance your work productivity and confidence
  • Upon completion of a training course with NADIA Global, we will connect you with clients within our network once you have applied to one of their job openings that suits your background and expertise.

    Our classes can be scheduled depending on your requirements and the availability of our trainers. We offer Weekend and Weekday classes. In addition, you have the flexibility to join classes virtually or at any of our training institutes for face-to-face classes. Your preferred venue can be agreed on with one of our training consultants at the time of course registration.

    We provide several different options including installment payments through tabby. The payment method can be agreed on with one of our training consultants at the time of course registration.

  • Skills evaluations and needs analysis
  • Tailored presentations and materials depending on student’s expertise and learning requirements
  • Engaging activities including role playing and group discussions
  • Interactive digital content
  • Interactive boards
  • Best practices and case studies
  • Trainer Q&As
  • Examinations and tests
  • At the completion of every course, we request our students to fill in a form to rate our course material and content, our trainers, and the student’s overall experience of the training to help us make improvements where needed.

  • Improve your employees’ performance in areas requiring further development or improvement to achieve your company’s goals and targets
  • Motivate your employees and boost their morale
  • Elevate your employee’s loyalty to your company
  • Enhancing your employee’s skills and knowledge will result in reduced supervision and increased time efficiency at work
  • Our resources and facilities enable us to conduct trainings for up to xxx students at a time on location at our training institutes. If you require our training service for larger groups, we can conduct the training at any preferred off-site venue. Our trainers are also available to fly abroad for any international requirements

    You can contact us through our Toll-Free number +971 800 2566 where one of our training consultants would be pleased to answer your questions. Our office hours are 9 am to 7 pm Monday through Friday. Alternatively, please visit us in-person at any of our training institutes in Dubai or Abu Dhabi.

    Our trainers are highly qualified subject matter experts with an average of 10 years of professional education experience. They constantly ensure that students can apply the subject knowledge learnt in class to real-life scenarios and are capable to educate audiences across departmental levels. Our trainers undergo frequent evaluation using the most sophisticated training evaluation techniques to ensure that the best training standards are delivered, and the best learning outcomes are achieved.