Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Our customer service for banking, call center, and retail professionals will help individuals develop a system and a customer experience management strategy.
Every Customer service professional requires special skills and knowledge in customer service experience.
In this course, participants will gain a complete and detailed understanding of customer experience and how to accomplish customer satisfaction and loyalty.
Customer experience strategy, based on a healthy thought-out customer journey and a clear insight of customer touchpoints, must be implanted into a business’ DNA to guarantee its development and growth. This course provides you with the proficiency and mastery required to achieve this objective.