Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The aim of the debt collection excellence course of this course is to provide participants with practical sessions and tools to manage their accounts receivable and improve their cash and working capital.

Course Breakdown

  • To have a structure for analyzing the context of the negotiation and preparing optimum negotiating position.
  • Ability to plan a variety of tactics to manage movement towards a desired outcome
  • Understand how to open and conclude a negotiation
  • Improved face to face communication and rapport building skills
  • Greater awareness of tricks and tactics deployed against you
  • Develop strategies and tactics to manage the movement of the negotiation to a desired result
  • To create an Action Plan for continued development of the skills.