Duration of Class : 10 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The Effective Telephone and Communication Skills course empowers you to utilize the telephone in a compelling manner where you are able to remain clear and enunciate your words effectively. You will learn how to lead a pace with a positive tone and convenient for the listener through an assortment of phone circumstances.

An excellent communication involves engagement and active listening too to result into a pleasant and satisfying one which indirectly build a good customer relation, brand loyalty, and TOM awareness.

Course Breakdown

  • Importance of Professional Customer Contact.
  • Creating a good image over the telephone.
  • Effective listening and speaking skills.
  • Using the telephone professionally.
  • Effective communication skills.
  • Commuting with courtesy.
  • Handling awkward customers.
  • Goal setting and prioritizing tasks.
  • Telemarketing.