Effective Telephone Communication Skills

The Effective Telephone and Communication Skills course empowers you to utilize the telephone in a compelling manner where you are able to remain clear and enunciate your words effectively. You will learn how to lead a pace with a positive tone and convenient for the listener through an assortment of phone circumstances.

An excellent communication involves engagement and active listening too to result into a pleasant and satisfying one which indirectly build a good customer relation, brand loyalty, and TOM awareness.

Importance of Professional Customer Contact.

Creating a good image over the telephone.

Effective listening and speaking skills.

Using the telephone professionally.

Effective communication skills.

Commuting with courtesy.

Handling awkward customers.

Goal setting and prioritizing tasks.

Telemarketing.

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