Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The essential business and sales course introduce business concepts by understanding business activities, focusing on crucial marketing and customer relations.

This training will help your team understand the range of skills a successful salesperson needs through many activities and role-plays to build up your team's credibility and likeability from their potential customers.

Participants will have the opportunity to acquire foundational business knowledge and develop transferable employability skills in the service industry.

Your sales team will learn to summarize their pitch and ask the correct questions to help them nail the sales.

This course will enable delegates to develop a proactive, dynamic, and structured approach to sales and enhance sales performance.

Course Breakdown

  • Take control of your first impression and create a positive professional image
  • Network effectively and build rapport with clients, colleagues, and prospects
  • Communicate with polished language skills and write professional emails
  • Send the right message through your presentation, body language, and posture
  • Create a memorable elevator pitch
  • Speak confidently in interviews and business meetings
  • Understand the range of skills a successful salesperson needs
  • Learn how to make that positive first impression
  • Understand and use body language and non-verbal communication to your advantage
  • Manage objections and excuses in a positive and influential manner
  • Enhance techniques of how to get to that “YES” and close the sale
  • Improve sales performance by applying a structured approach
  • Develop relationship-building skills
  • Understand the difference between selling features and benefits
  • Improve the planning, closing techniques, and confidence
  • Develop excellent questioning skills
  • Improve efficiency with the effective territory and client management
  • Learn how to close a sale
  • Be able to deal with objections
  • Understand the importance of the after-sales service
  • Develop a personal action plan

  • Who should take this course?

  • Individuals who work in positions relevant to sales
  • All employee levels

  • Why should I take this course?

  • How to successfully interact with your potential clients and read them
  • Master how to present your products and services in a attractive way
  • Understand how to pitch your products or services where your customers are not bored
  • Learn to ask the right questions which can help sell the right product or service to your customers
  • Understanding the importance of how to listen and respond back

  • Takeaways from course:

  • Certificate upon completion of the course.
  • An eye-opening experience that can help you improve your work performance.