Duration of Class : 20 hours
Availability of Weekend and Weekday slots
The Service Excellence course will teach you or your team the appropriate mindsets, sharpen your practical skills, and guide you to adopt the best work practices for customer management excellence.
The course breakdown covers how employees can deliver outstanding customer service with empathy and impart simple yet effective communication skills to build a customer relationship that will raise customer satisfaction, business equity, and profitability.
This course aims to groom service professionals with the mastery and competencies to provide the know-how and to take the extra mile to deliver a service with an excellent mindset.
Participants will learn to master and drive the organization-wide service excellence efforts.