Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The Service Excellence course will teach you or your team the appropriate mindsets, sharpen your practical skills, and guide you to adopt the best work practices for customer management excellence.

The course breakdown covers how employees can deliver outstanding customer service with empathy and impart simple yet effective communication skills to build a customer relationship that will raise customer satisfaction, business equity, and profitability.

This course aims to groom service professionals with the mastery and competencies to provide the know-how and to take the extra mile to deliver a service with an excellent mindset.

Participants will learn to master and drive the organization-wide service excellence efforts.

Course Breakdown

  • Read well the needs of the customers and come up with propositions to meet those needs
  • Maintain a sustainable, long-lasting relationship with its customer base
  • Exceed customer expectations by designing personalized experiences for the customer
  • Find innovative ways to add value for the customer through customer service
  • Develop a better communication channel with customers that provides for an effective feedback system and follow-up
  • Recognize customer complaints as a way to improve their functioning
  • Develop an efficient way to measure customer service excellence and evaluate the performance of the sales workforce
  • Establish best practices in providing excellent customer service
  • Measure customer satisfaction and interpret the results
  • Determine service level and build a service culture

  • Why should take this course?

  • To master delivering a service to your customers and clients.
  • Enhance your performance for a chance to get promoted
  • Understand how to deal with your customers and sympathize with them.

  • Who should I take this course?

  • Employees looking to upgrade or improve their skills
  • All levels of employees
  • Employees who work in customer care, sales, and customer relationships
  • Employees in any position that requires them to interact directly with a customer.

  • Takeaways from Course:

  • Certificate upon completion of the course
  • An eye-opening experience that can help you improve your work performance.
  • Ability to understand customers and interact with them professionally