Servicing Excellence

The Service Excellence course will teach you or your team the appropriate mindsets, sharpen your practical skills, and guide you to adopt the best work practices for customer management excellence.

The course breakdown covers how employees can deliver outstanding customer service with empathy and impart simple yet effective communication skills to build a customer relationship that will raise customer satisfaction, business equity, and profitability.

This course aims to groom service professionals with the mastery and competencies to provide the know-how and to take the extra mile to deliver a service with an excellent mindset.

Participants will learn to master and drive the organization-wide service excellence efforts.

Read well the needs of the customers and come up with propositions to meet those needs

Maintain a sustainable, long-lasting relationship with its customer base

Exceed customer expectations by designing personalized experiences for the customer

Find innovative ways to add value for the customer through customer service

Develop a better communication channel with customers that provides for an effective feedback system and follow-up

Recognize customer complaints as a way to improve their functioning

Develop an efficient way to measure customer service excellence and evaluate the performance of the sales workforce

Establish best practices in providing excellent customer service

Measure customer satisfaction and interpret the results

Determine service level and build a service culture

To master delivering a service to your customers and clients.

Enhance your performance for a chance to get promoted

Understand how to deal with your customers and sympathize with them.

Employees looking to upgrade or improve their skills

All levels of employees

Employees who work in customer care, sales, and customer relationships

Employees in any position that requires them to interact directly with a customer.

Certificate upon completion of the course

An eye-opening experience that can help you improve your work performance.

Ability to understand customers and interact with them professionally

SUBMIT ENQUIRY REQUEST