Duration of Class : 20 hours
Availability of Weekend and Weekday slots
Certified Instructor
Flexible Schedules

Course Overview

The Service Excellence course will teach you or your team the appropriate mindsets, sharpen your practical skills, and guide you to adopt the best work practices for customer management excellence.

The course breakdown covers how employees can deliver outstanding customer service with empathy and impart simple yet effective communication skills to build a customer relationship that will raise customer satisfaction, business equity, and profitability.

This course aims to groom service professionals with the mastery and competencies to provide the know-how and to take the extra mile to deliver a service with an excellent mindset.

Participants will learn to master and drive the organization-wide service excellence efforts.

Course Breakdown

  • Read well the needs of the customers and come up with propositions to meet those needs
  • Maintain a sustainable, long-lasting relationship with its customer base
  • Exceed customer expectations by designing personalized experiences for the customer
  • Find innovative ways to add value for the customer through customer service
  • Develop a better communication channel with customers that provides for an effective feedback system and follow-up
  • Recognize customer complaints as a way to improve their functioning
  • Develop an efficient way to measure customer service excellence and evaluate the performance of the sales workforce
  • Establish best practices in providing excellent customer service
  • Measure customer satisfaction and interpret the results
  • Determine service level and build a service culture

  • Why should take this course?

  • To master delivering a service to your customers and clients.
  • Enhance your performance for a chance to get promoted
  • Understand how to deal with your customers and sympathize with them.

  • Who should I take this course?

  • Employees looking to upgrade or improve their skills
  • All levels of employees
  • Employees who work in customer care, sales, and customer relationships
  • Employees in any position that requires them to interact directly with a customer.

  • Takeaways from Course:

  • Certificate upon completion of the course
  • An eye-opening experience that can help you improve your work performance.
  • Ability to understand customers and interact with them professionally

  • Accredited by

    Dubai Knowledge Actvet

    Frequently Asked Questions

    We are known as the leading training institute in the GCC with 40 years of experience in designing custom-made training programs dedicated to developing professional skills for greater success. On completion of every course, students earn a government approved and/or an internationally accredited certificate. NADIA is officially licensed by KHDA and ACTVET, the educational government authority for Dubai and Abu Dhabi, respectively.

    Earning a professional Certificate will increase your chances to:
  • Enhance your job prospects
  • Enrich your resume/CV
  • Standout in an aggressive and competitive hiring market
  • Improve your eligibility for a job promotion
  • Enhance your work productivity and confidence
  • Upon completion of a training course with NADIA Global, we will connect you with clients within our network once you have applied to one of their job openings that suits your background and expertise.

    Our classes can be scheduled depending on your requirements and the availability of our trainers. We offer Weekend and Weekday classes. In addition, you have the flexibility to join classes virtually or at any of our training institutes for face-to-face classes. Your preferred venue can be agreed on with one of our training consultants at the time of course registration.

    We provide several different options including installment payments through tabby. The payment method can be agreed on with one of our training consultants at the time of course registration.

  • Skills evaluations and needs analysis
  • Tailored presentations and materials depending on student’s expertise and learning requirements
  • Engaging activities including role playing and group discussions
  • Interactive digital content
  • Interactive boards
  • Best practices and case studies
  • Trainer Q&As
  • Examinations and tests
  • At the completion of every course, we request our students to fill in a form to rate our course material and content, our trainers, and the student’s overall experience of the training to help us make improvements where needed.

  • Improve your employees’ performance in areas requiring further development or improvement to achieve your company’s goals and targets
  • Motivate your employees and boost their morale
  • Elevate your employee’s loyalty to your company
  • Enhancing your employee’s skills and knowledge will result in reduced supervision and increased time efficiency at work
  • Our resources and facilities enable us to conduct trainings for up to xxx students at a time on location at our training institutes. If you require our training service for larger groups, we can conduct the training at any preferred off-site venue. Our trainers are also available to fly abroad for any international requirements

    You can contact us through our Toll-Free number +971 800 2566 where one of our training consultants would be pleased to answer your questions. Our office hours are 9 am to 7 pm Monday through Friday. Alternatively, please visit us in-person at any of our training institutes in Dubai or Abu Dhabi.

    Our trainers are highly qualified subject matter experts with an average of 10 years of professional education experience. They constantly ensure that students can apply the subject knowledge learnt in class to real-life scenarios and are capable to educate audiences across departmental levels. Our trainers undergo frequent evaluation using the most sophisticated training evaluation techniques to ensure that the best training standards are delivered, and the best learning outcomes are achieved.